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Supplier Service Delivery Manager - Tier 2 Suppliers in Indianapolis, Indiana For Sale

Supplier Service Delivery Manager - Tier 2 Suppliers
Type: Office Work, For Sale - Private.

Title: Location: Job Purpose * To facilitate and ensure the effective delivery of world class IT services focusing on operational supplier performance Key Accountabilities * Ensure that the delivery of service is monitored and maintained to the levels defined within agreed SLA's and contracts. Develop effective partnerships with key Supplier contacts and Customer SDM's to identify and implement potential service improvements * Act as an escalation point for the delivery of changes and resolution of service issues between Customer SDM's and SI/Suppliersto ensure effective and timely communication * Oversee the management of the budget specific to the owned Technical Services. Make recommendations with respect to bonuses/penalties to be applied and service improvement initiatives to be funded. Understand and manage demand for standard products within the Service. * Work with Customer SDM's, SI, Supplier SDM's to ensure effective partnerships to resolve key issues, ensure effective and timely communication, process and policy adherence and supplier performance across the Ecosystem * Proactively manage technical SLAs to ensure world class IT services are delivered to RR customers and endusers * Co-ordinate the establishment and operation of strategies for providing sufficient infrastructure capacity to meet current usage trends and new services, including strategic lines of communication to ensure the provision of information necessary to plan and manage capacity * Develop effective partnerships across the Ecosystem to manage supplier performance using the GSM governance framework to ensure a consistent approach to supplier management. Where appropriate recommend cost savings whilst protecting service levels * Oversee the delivery of specific technical service components/ensure service management process adherence * Take the initiative to develop Supplier Management skills (as well as otherskills, knowledge and behaviours) necessary to leverage supplier performance Key Experiences and any Qualifications * Considerable previous experience in a Supplier Relationship management role * Proficient in managing commercial contracts to ensure delivery of high availability IT Service levels and CI * Working knowledge of relevant technology "space", e.g. Networks, Data, Applications Delivery etc. * SFIAplus Supplier Relationship management Level 5 and ITIL Foundation in IT Service Management * Educated to degree level or holds relevant professional qualification (e.g. CIPS or IACCM)

State: Indiana  City: Indianapolis  Category: Office Work
Office Work in Indiana for sale

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